

• Data & event integrations are fragmented or incomplete, limiting real-time personalization.
• Deep expertise across multiple channels (push, in-app, email, SMS, WhatsApp) is hard to build and scale.
• Incentives are misaligned across teams, making coordination and optimization difficult.
• Content lacks relevance and speed, failing to keep up with user context and business needs.
• Impact is hard to quantify, and there is little clarity about incremental results.
• The culture of experimentation is weak, hindering continuous learning and optimization.




